Finding support · Singapore
How to cancel or reschedule counselling in Singapore
A shift changes or your child falls ill. Here’s what to do about the appointment you’ve already arranged, and what to check before choosing the next one.
If you can’t make a confirmed counselling appointment, contact the provider as soon as you know. Use the contact method in your appointment instructions. Give the date and time and say whether you want to cancel or move it. Check for confirmation before assuming your appointment has changed.
Notice periods and late fees vary. If you’ve only made an enquiry, check whether an appointment was ever confirmed before applying the rules for a booked session.
Why the same request can cost different amounts
Say your next session is on Thursday at 7pm, Singapore time. A 48-hour cutoff falls on Tuesday at 7pm. A 24-hour cutoff falls on Wednesday at 7pm. A 12-hour cutoff falls on Thursday at 7am. If you learn on Thursday at noon that you’ll be working that evening, you’re already inside all three cutoffs. Send the request anyway so the provider knows you can’t attend and can explain what happens next.
These examples show how three published policies handle appointment changes. Counsilio publishes this guide and is included below. The examples compare scheduling terms, not the quality of care.
| Provider | Notice and how to make a change | If notice is late |
|---|---|---|
| Counselling and Care Centre | At least 24 hours. Its FAQ says to call the office to reschedule. | The centre lists a charge of half the session fee for late cancellation or postponement. Counselling and Care Centre’s fees FAQ |
| Counsilio | The cutoff is 12 hours before the confirmed start. Use the contact instructions for your existing arrangement. | For a booking made with session credit, the published terms say late changes and missed appointments don’t restore that credit. Counsilio’s booking terms, section 6 |
| Singapore Counselling Centre | At least 48 hours by WhatsApp or email. A team member needs to acknowledge the change. | The centre lists the full session fee for late changes and missed appointments. Singapore Counselling Centre’s booking policy |
Tell the provider which appointment needs to move
You can keep the message short. For example: “I can’t make my Thursday 7pm appointment. Could we move it to Tuesday evening or Saturday morning? Please let me know what’s possible and whether there’s a charge.” You don’t need to send a photo of your work roster or explain a family emergency in detail to make the request.
If you’re running late and might still make it, say when you expect to arrive or join. The provider can tell you whether there’s enough time to proceed. If you’ve already missed it, ask about arranging the next appointment and how the missed one is treated. A new time and the fee for the missed session are two separate things to settle.
Choose a time you can usually keep
A 7pm slot near your workplace might be easy on office days and hard when you’re working from home. If your shifts change each week, tell the provider when you usually get your roster and which times you can protect. A workable time matters alongside the fee for the appointment and whether you have a suitable place to talk online.
If you’re starting with Counsilio in Singapore, we talk with you about what you need, your budget and your schedule, then help find a suitable counsellor. Long-term sessions start at S$80 and last 50–60 minutes. We explain the proposed appointment and its practical terms before you decide. You can read about how we match you with a counsellor and what a first counselling session can involve.
If the timing isn’t the only issue, our guide to raising a concern about your sessions explains how to get help with that conversation while dealing separately with a booked appointment.
If you need help before your next session
In Singapore, national mindline offers round-the-clock support at 1771. In an emergency, call 995 or go to an emergency department.
Starting individual counselling in Singapore?
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Tell us a little about what you’d like help with and when you can usually make time. We’ll talk with you about your needs and find a suitable match. WhatsApp opens an enquiry. Your appointment is arranged separately.
Explore CounsilioCommon questions
Does rescheduling mean I’ll get a refund?
Moving the appointment, restoring a session credit and getting money back are different things. The terms for the specific booking determine what applies. For example, Counsilio’s published terms describe restoring eligible cancelled session credit to the same package.
Does asking to switch counsellors cancel my next session?
It doesn’t automatically cancel a confirmed appointment. Tell the provider if you also need to change the booking. If you’re with Counsilio, you can bring up both in the same conversation. We help you with the match and explain the next arrangements.