Online counselling · Singapore
How to tell your therapist something isn’t working
You can raise a concern, ask for a change or get help with a different match.
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If something in your sessions feels unclear or unhelpful, you can say what happened and what you need. You can discuss the goal, pace or approach, or ask for help changing counsellors. With Counsilio, you can bring your concern directly to us. You do not have to speak to the counsellor first or manage the disagreement alone.
A concern does not need a perfect explanation
One specific moment is enough to begin. For example: “I didn’t finish explaining what happened. Could we come back to it?” If the purpose of an exercise is unclear, try: “Could you explain how this connects to the concern I brought?” These suggested words ask for an actual change. You do not have to make feedback sound calm or polite before it deserves attention.
Decide what you need next, with support
You might want to try an agreed change, understand how progress will be reviewed, or work with someone else. Tell Counsilio what felt unhelpful and what you would like to be different. We listen and help with the match; you do not need to pick a replacement from a directory. If a concern involves safety or a serious professional boundary, seek appropriate support rather than feeling obliged to resolve it in another session. Our linked article explains the separate routes.
Questions about therapist fit
Must I speak to the therapist before contacting Counsilio?
No. You can bring your concern directly to Counsilio, including if you feel unable or unsafe discussing it with the therapist. We can understand your concerns and help with the appropriate next step.
Does raising feedback mean I have to continue with the same therapist?
No. You can explore a change in how you work together or ask for help finding another match. Raising a concern does not commit you to staying. If an appointment is already booked, check its cancellation arrangements separately.
Sources and page information
Published by Counsilio · Updated 6 October 2026. Original examples, with AI-assisted research and drafting. Service details confirmed by Counsilio’s owner. General information; your needs and appropriate care are discussed individually.
For urgent support in Singapore, national mindline 1771 operates 24 hours. For thoughts of suicide, call SOS 1767; for a life-threatening emergency, call 995. Counsilio provides routine care, not emergency response. Crisis resources.